Digital transformation is the new strategy that a lot of companies are embracing around the globe, this is about Customer-centric experience by enabling the digital channels and operation to support the Customer and User request.
The key factors of digital transformation strategy are:
- Customer focus
- Business Model
- Business culture
How to begin the Digital Transformation
The most important point to start the digital transformation process is understand how the business can create new experiences for Customers and Users, improve it is the key of the new business model and it is possible creating digital solutions that transform the experiences.